Shipping Policy

Last updated: 11 September 2026

Thanks for shopping with Hearth & Glow. This policy explains how and when your order is shipped, how to track it, and what to do if something goes wrong on the way.

1. Free worldwide shipping

Shipping is free on every order, to every country we deliver to. There is no minimum order value.

2. Processing time

Orders are prepared and handed to the carrier within [1–3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery time

Once your order ships, delivery usually takes 7 to 12 business days. Delivery times are estimates and can vary with your location, the carrier and local customs, especially during peak seasons.

4. Order tracking

As soon as your order leaves, we send you an email with your tracking number and link. Tracking can take up to 48 hours to show the first updates in the carrier's system.

5. Customs, duties and taxes

[Choose one before publishing:]

[Option A] Our prices include any import duties and taxes. You will not be charged anything extra on delivery.

[Option B] Some countries charge import duties or taxes when a package arrives. These are set by your local customs authority, are not included in our prices and are paid by the recipient.

6. Shipping address

Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us as soon as possible. We can only change the address before your order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

7. Delayed, lost or damaged packages

If your tracking stops updating, your order is taking longer than expected, or your package arrives damaged, email us at support@hearthglow.com with your order number. We will contact the carrier and make it right, including a replacement or refund when a package is confirmed lost or arrives damaged. See our Refund and Return Policy for details.

8. Contact us

Questions about shipping? Email us at support@hearthglow.com and include your order number. We are happy to help.